PRIVACY AND COOKIES POLICY
For the purpose of the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018 (collectively the “Data Protection Laws”), the Data Controller is Eclatech Limited.
INFORMATION WE MAY COLLECT FROM YOU
We collect and process some or all of the following information from you in the course of your use of the Website or providing our services:
- Information that you provide by filling in forms on, or send messages via, the Website. This includes information provided if and when you register to use our site, complete a profile, sign up to receive email notifications, post questions and topics for discussion, or comments on such discussions, submit requests for advice, referrals or cases or provide further information to or request services from other users (such as Lawyers). We may also ask you for information when you report a problem with our Website.
- Specifically, personal details such as name, email address, photos or any information input by when using the Website, communication with other users through the Website, making or responding to job requests or otherwise making use of any functionality of the Website.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through our site, if any.
- Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.
- Details of any third party sites accessed via the Website.
Where you are a User the provision of your name, email address, and phone number is required from you to enable Us to contact you and register you as a user of our services.
Where you are a Lawyer we will require your company name (or law firm), business /personal e-mail address, SRA number and proof of identification is required from you to enable Us to contact you and register you as a user of our services.
Lawful basis for processing
We rely on “performance of a contract” as the lawful basis on which We collect and process your personal data in order to fulfil our contractual obligations when you register to use our services, and/or contact us in relation to the services you have registered to use.
We also rely on “performance of a contract” when sharing your personal data as part of providing our services. Where you are a User, we will share your personal information with relevant Lawyers that suit the criteria in your search. Where you are a Lawyer, we will share your personal information with Users seeking to connect with you in respect of your services.
We rely on your consent to use, collect and share your personal data in relation to any surveys you participate to.
We rely on “legitimate interest” as the lawful basis on which we collect and process your personal data in order to:
- correspond with you to build a potential business relationship, including providing you with materials and information we feel may be of interest to you, and to respond to any enquiries you have made in relation to services we offer.
- to provide our services pursuant to an agreement with an organisation that has engaged you.
We use information held about you in the following ways:
- To provide you with our services and deliver you with search results or to link you with prospective clients.
- To ensure that content on the Website is presented in the most effective manner for you and for the device(s) you use to access and view the Website;
- To provide you with information, products or services that you request from us or which we feel may interest you.
- To carry out our obligations arising from any contracts entered into between you and Us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
In addition to the above uses We may use your information, to notify you about goods or services which may be of interest to you. For such uses We will only contact you by electronic means (e-mail or SMS) if you have consented to such communication when We collect your data, if the contact relates to goods and services similar to those which were the subject of a previous transaction with you.
If you do not want Us to use your data in this way, please do not tick the relevant box situated on the form on which We collect your data (for example, the registration form); unsubscribe from our electronic communications using the method indicated in the relevant communication; or inform us any time by contacting Us at the contact details set out below.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (where applicable).
We will not share your contact details unless you are a Lawyer (in which case you will enter your contact details that will be publicly available) or if you are a User and you submit a request for a referral or advice, then upon submission your full name and contact details will be visible to the Lawyer (or relevant person acting on behalf of the Lawyer) who may contact you directly.
We may ask you to review Services provided to you and if you choose to provide a review, your review may be public on the Website.
We may disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
- if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; or
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements; or
- to protect the rights, property, our safety, the Website, our users and any third party we interact with the to provide the website.
STORING YOUR PERSONAL DATA
We take appropriate measures to ensure that any personal data are kept secure and are kept for the duration of your use of our service. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. All information you provide to Us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where We have given you (or where you have chosen) a password which enables you to access certain parts of Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where We are legally required to do so.
Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.
Keeping your personal data up to date
If your personal details change you may update them by accessing the relevant page of the Website, or by contacting us using the contact details below. If you have any questions about how We use data collected which relates to you, please contact us by sending a request by email to the contact details below.
We will endeavour to update your personal data within seven (7) working days of any new or updated personal data being provided to Us, in order to ensure that the personal data We hold about you is as accurate and up to date as possible.
How long we keep your personal data
- We will hold your name, email address and contact details for 6 years. We are required to retain this information for this period by applicable UK tax law.
Where we store your personal data
The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your orders, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- access to your personal data and to certain other supplementary information that this Policy is already designed to address
- require Us to correct any mistakes in your information which We hold
- require the erasure of personal data concerning you in certain situations
- receive the personal data concerning you which you have provided to Us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal data concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal data
- otherwise restrict our processing of your personal data in certain circumstances
- claim compensation for damages caused by our breach of any data protection laws.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
- email, call or write to Us
- let Us have enough information to identify you (eg user name, registration details)
- let Us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let Us know the information to which your request relates
HOW TO COMPLAIN
We hope that We can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
IP ADDRESSES AND COOKIES
We may collect information about your mobile phone, computer or other device from which you access the Website including where available your IP address, operating system and browser type, for systems administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We may, however, use such information in conjunction with the data We have about you in order to track your usage of our services.
A cookie is a small file of letters and numbers that We store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
The cookies We use include:
- “Analytical” cookies. They allow Us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps Us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
- “Strictly necessary” cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.
- “Functionality” cookies. These are used to recognise you when you return to our Website. This enables Us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- “Targeting” cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.